Returns and refunds

Returns & Refunds

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at contact@pebbleforpets.com. We will provide you with the return instructions and return address.

Return shipping

Customers are responsible for the cost of return shipping for change-of-mind returns. Please do not send an item back without contacting us first.

If you receive a defective, damaged or incorrect item, please contact us before returning it. In these cases, we will cover the reasonable return shipping costs.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order once your return has been accepted.

European Union 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

The item must be returned within 14 days after you notify us of your decision to withdraw. The customer is responsible for the direct cost of returning the item, provided that this information has been clearly communicated before purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, we will refund the purchase amount using the original payment method. We will also refund the standard delivery cost paid for the original order. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

We may withhold the refund until we have received the returned item or you have provided proof that it has been sent back.