Privacy policy
Last updated: 15 August 2026
Pebble for Pets (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or place an order through our online store.
1. Who We Are
The website is operated by:
Pebble for Pets
Rokkeveenseweg 10
2712 XZ Zoetermeer
The Netherlands
KVK: 99742624
VAT ID: NL005407332B52
Email: contact@pebbleforpets.com
For privacy-related questions or requests, please contact us at contact@pebbleforpets.com.
2. Personal Data We Collect
Depending on how you use our website, we may collect:
• Name and contact details
• Billing and shipping address
• Email address and telephone number
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting us
• Information submitted when requesting a return or withdrawal
• IP address, browser type, device information and technical information
• Website usage and cookie information
• Country or approximate location information used to provide appropriate language, currency or regional settings
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Personal Data
We may use your personal data to:
• Process and fulfil your orders
• Process payments and refunds
• Arrange delivery of your purchases
• Communicate with you about your order
• Handle returns, refunds and withdrawal requests
• Respond to customer enquiries
• Provide and improve our website and services
• Provide appropriate language, currency and regional website settings
• Prevent fraud, abuse and security incidents
• Comply with legal and accounting obligations
• Send marketing communications where you have provided the required consent
4. Legal Bases for Processing
We process personal data on the following legal bases under the GDPR:
• Contract – when processing is necessary to fulfil your order or provide services you have requested.
• Legal obligation – when we are required to retain or process information to comply with applicable laws.
• Legitimate interests – where necessary to operate, secure and improve our business and website, provided that these interests do not override your rights and freedoms.
• Consent – where you have given consent, for example for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
5. Payment Processing
Payments are processed through third-party payment providers.
We use Mollie for payment processing and, where available, the payment options provided through Mollie, including instalment payment services such as in3.
Payment providers may process information such as your name, contact details, payment information, IP address, device information and transaction details as necessary to process and secure payments.
Payment providers may act as independent controllers for certain processing activities and may process personal data in accordance with their own privacy policies.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify processes personal data on our behalf and provides the infrastructure required to operate our online store, including checkout, customer accounts where applicable, order processing, security and website functionality.
Shopify may process information such as contact details, order information, IP address, device information and other information necessary to provide its services.
7. Third-Party Apps and Services
We use selected third-party applications and services to operate and improve our store.
These may include:
• EU Withdrawal Button & Form – used to allow customers to submit withdrawal requests and manage withdrawal-related information.
• Orbe Geolocation – used to determine a visitor's approximate location and provide appropriate regional, language or currency settings.
• Shopify Messaging – may be used to communicate with customers and send marketing messages where permitted.
• Shopify Search & Discovery – used to provide product search, recommendations and discovery features.
• Shopify Translate & Adapt – used to provide translated store content.
These services may process personal data or technical information where necessary to provide their respective functions. We only enable services that are necessary for the operation, functionality or improvement of our store.
8. Returns and Withdrawal Requests
If you request a return or exercise your right of withdrawal, we may process information such as your name, email address, order number, purchased products and other information necessary to process your request.
Our EU Withdrawal Button & Form may process information submitted through the withdrawal form, as well as certain technical information required for the service to function.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences and, where applicable, analyze website traffic and improve our services.
Essential cookies are necessary for the website to function properly.
Where required by law, non-essential cookies are only used with your consent.
You can manage or withdraw your cookie preferences through our cookie settings or your browser settings.
For more information, please see our Cookie Policy.
10. Marketing Communications
If you choose to subscribe to marketing communications, we may use your email address to send information about our products, offers or other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.
We do not send marketing communications where your consent is required unless the appropriate legal basis has been established.
11. Sharing Personal Data
We may share personal data with trusted service providers where necessary to operate our business and provide our services.
These may include:
• Shopify
• Payment providers such as Mollie
• Shipping and delivery providers
• Returns and withdrawal service providers
• Website and geolocation service providers
• Communication and email service providers
• IT, security and technical service providers
• Professional advisers where necessary
• Government authorities where required by law
We do not sell your personal data.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including the use of an adequacy decision or appropriate safeguards where required.
13. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order, transaction and accounting information may be retained for as long as required by applicable legal and tax obligations.
Other personal data is retained only for as long as reasonably necessary for the relevant purpose, unless a longer retention period is required or permitted by law.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
15. Your Privacy Rights
Under applicable data protection law, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where applicable
• Request restriction of processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority
To exercise your rights, please contact us at:
contact@pebbleforpets.com
We may need to verify your identity before processing certain requests.
16. Complaints
If you have concerns about how we process your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.
17. Children's Privacy
Our website is not intended to knowingly collect personal data from children.
If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
19. Contact
If you have any questions about this Privacy Policy or how we process personal data, please contact us:
Pebble for Pets
Rokkeveenseweg 10
2712 XZ Zoetermeer
The Netherlands
Email: contact@pebbleforpets.com
KVK: 99742624
VAT ID: NL005407332B52